Product Manager ECommerce

2 days ago

Toronto, Ontario, Canada Global Payments Canada GP Full time
About the Role

The Product Manager, Ecommerce will play a key role in driving the strategic direction of our ecommerce product line, working closely with cross-functional teams to ensure seamless execution and delivery of product vision and priorities.

This role will report to the Sr. Director, Omnichannel Product Strategy and Commercialization, and will be primarily focused on the digital/ecommerce pillar of our product arsenal with a worldwide scope.

The role holder will be responsible for:

  • Executing against the vision and priorities in a collaborative approach, working across business, technology, risk, operations, and other functional domains to ensure product vision, strategy, performance, and priorities are clear and understood.
  • Ensuring a consistent and cohesive end-to-end customer experience across all supported geographic footprints.
  • Becoming a subject matter expert on the Global Payments integration layer, including our range of Hosted and API-based solutions for payment processing and value-added services.
  • Maintaining a 'worldwide' perspective with multi-region interoperability in mind, while factoring in and navigating through regional-specific nuances and requirements.
  • Identifying product/capability gaps, clarifying solutions, and driving solution builds and defect remediation efforts.
  • Acting as Global Product liaison, closely collaborating with local product teams around the world on the planning and execution of go-to-market, operationalization, and commercialization deliverables to bring new product offerings, solutions, features, and capabilities to market.
  • Downstream product/lifecycle management of ecommerce solutions and capabilities worldwide.
  • Collaborating with regional product, marketing, and learning & development teams on sales enablement activities and programs, ensuring regional sales units are well-equipped to distribute our ecommerce solutions and offerings.
  • Representing the Global Product Organization in solution consultations, supporting regional product and sales teams in high-value markets and customer opportunities.
  • Being the voice of internal and external customers, consistently gathering feedback to utilize as input toward the continuous improvement/refinement of existing ecommerce solutions and capabilities, or the development of new capabilities and offerings creating additional value for the end-customer.
About You

This role requires a diverse set of skills, with a strong individual contributor and a supportive team player. The ideal candidate will have:

  • Minimum 3-4 years of experience in a Product Management role.
  • Experience working within a technology, software, or payments environment.
  • A balanced mix of knowledge and experience in all key systems/components across the payment ecosystem.
  • A proven track record of end-to-end feature/concept development, from ideation through product release, including all aspects as part of the customer journey.
  • Ability to maintain focus on the 'bigger picture' while able to zoom into microscopic details.
  • Able to navigate technical aspects of owned areas, providing subject matter expertise and guidance to internal and external stakeholders.
  • A strong problem-solving skills – able to break down problems into proposed solutions.
  • Not afraid of hard work, embracing new challenges and attacking them head-on with energy, vigor, and a 'it can be done' mindset.
  • Able to swiftly adapt to sudden shifts in business focus, strategy, priorities, and requirements.
  • Ability to communicate with all types of audiences – comfortable with translating technical details into layman's terms for non-technical audiences.
  • Passionate about solving problems via a combination of technology, collaboration, and innovation.
  • Passionate about challenging the status quo and has a consistent appetite for new knowledge.
  • Resilient, self-driven, and able to own projects without micro-management.

Occasional flexibility in working hours to adapt to various timezones around the world may be required.

Up to 20% travelling for onsite meetings/workshops may be required.

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