Medical Office Assistant

2 weeks ago

Saanich, Canada Tsawout First Nation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Office Assistant to join our team at Tsawout First Nation. As a key member of our health department, you will provide clinical support and administrative assistance to our healthcare team, ensuring the delivery of high-quality patient care.

Key Responsibilities
  • Scheduling and Coordination: Schedule, coordinate, and confirm office appointments, check-ups, and physician referrals, consultations, lab, and diagnostic tests.
  • Patient Communication: Greet and check-in clients, ensuring quality customer service at all times.
  • Confidentiality and Discretion: Maintain strict confidentiality in performing duties, demonstrating compassion, respect, and sound judgment when dealing with sensitive issues.
  • Electronic Medical Records: Maintain electronic filing systems and client medical records, ensuring accuracy and up-to-date information.
  • Administrative Support: Manage the Nurse Practitioner's schedule, including on-call time, walk-in or urgent-care, meetings, or speaking engagements. Draft, edit, and prepare a variety of documents, including notes, correspondence, and consultations.
  • Medical Billing and Insurance: Complete and process accurate medical insurance claims, medical billing (as per MSP guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings.
  • Office Administration: Provide office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, telephone messages, and faxes. Answer telephone and arrange for courier pickup and deliveries.
  • Supply Management: Manage stock and re-order medical and administrative supplies.
  • Communication and Customer Service: Respond to inquiries from clients and other stakeholders, providing clear, concise, and accurate information orally and in writing.
  • Professional Development: Participate in relevant training and workshops identified by the Health Director and/or Nurse Practitioner to enhance program services.
Requirements
  • Education and Experience: Medical Office Assistant diploma/certificate required; 2 years Medical Office Assistant experience preferred.
  • Skills and Abilities: Thorough knowledge of medical and pharmaceutical terminology; sound knowledge of routine office practices; advanced verbal and written communication skills; superior organizational skills and extremely detail-oriented; broad computer skills; ability to exercise discretion and apply mature judgment; ability to work independently with limited direction.
  • Personal Attributes: Respect, Empathy, Strength, Pride, and Equality.
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Life insurance

Preference may be given to qualified individuals of First Nation Ancestry.

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