Regional Access Management Manager

5 days ago

Toronto, Ontario, Canada FIFA World Cup 26 Canada Full time
About the Role

We are seeking a highly skilled and experienced Access Management Regional Manager to join our team for the FIFA World Cup 26 in Canada. As a key member of our Access Management team, you will be responsible for developing and implementing access management operations for all official venues across the tournament in Canada.

Key Responsibilities
  • Oversight, training, and support to Access Management Venue Managers across all official venues, including Stadia, Media and Broadcast Centres, Venue Specific Team Hotels, and Training Sites within Canada.
  • Implementation and operation of Access Management policies and procedures for accredited individuals in line with the accreditation and safety and security concepts for the tournament, including access control point setup and entitlement resolution.
  • Planning and mapping of key client group flows, vertical transportation, and ingress points onto venue maps and communication of flows and ingress points to all client groups via the provision of access tours, maps, and briefings.
  • Ensuring all client group flows, paths of travel, entrances, and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
  • Provision of key wayfinding information as required to FIFA Dressing & Signage to ensure wayfinding on site is correct and as per all client group flows. Ensure that all wayfinding meets FIFA Accessibility standards and requirements.
  • Facilitating additional and exceptional access requirements onsite and assisting all client groups with any access-related issues.
  • Ensuring all Functional Areas (FAs) at the venues can locate their working areas and know how to reach them, within the constraints of privilege zoning and restrictions.
  • Ensuring all access staff and volunteers are trained and fully understand their roles and functions and can perform the duties expected of them.
Requirements
  • Bachelor's degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security, or similar.
  • Football (soccer) access management knowledge.
  • FIFA access management knowledge is a plus.
  • Effective interpersonal communication, influencing, and negotiation skills.
  • Strong problem-solving and analytical skills.
  • Stature and professional experience necessary to interact as a tough partner with senior colleagues.
  • Good judgment, superb integrity, maturity, and fairness in dealing with people.
Work Experience
  • Minimum experience of 2 years in the sport event industry, preferably within access management, accreditation, safety and security, or venue management. Experience within FIFA is an advantage.
  • Operation and setup of complex access control systems within ticketing and/or accreditation.
  • Wayfinding and route planning in a stadium environment.
  • Single-sport, multi-venue event experience.
  • Management and leadership of a team in high-pressure tournament operations.
  • Demonstrable ability to manage multiple projects concurrently and under pressure.
Language

Fluent in English. French is an asset.

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

About FIFA World Cup 26 Canada

FIFA World Cup 26 Canada is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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