Banquet Houseperson
16 hours ago
Job Summary
The Banquet Houseperson is a key member of our events team, responsible for ensuring the smooth execution of banquets and events at the Chelsea Hotel, Toronto.
Key Responsibilities
- Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Conduct thorough room set-ups and breakdowns, adhering to Banquet Event Orders (BEOs) and ensuring all necessary equipment and amenities are in place.
- Restock and deliver amenity boxes and other items as specified on the BEO, maintaining a high level of attention to detail.
- Ensure rooms are equipped with standard equipment, including recycling bins, garbage bins, and amenity boxes.
- Maintain clean and orderly function rooms, storage areas, banquet furniture, and equipment, adhering to hotel standards.
- Supply, connect, and tape down power cords and/or Internet cables as specified in the BEO.
- Ensure all rooms are refreshed during breaks, including cleaning water glasses, providing fresh water, and removing dirty glasses.
- Keep storage rooms and the back of house clean and organized, utilizing proper equipment and procedures.
- Collect all linen and return soiled laundry to the linen room at the end of each service.
- Communicate stock shortages to Management for re-ordering and attend Department meetings as scheduled.
- Assist Colleagues in performing their duties, as required, and perform other tasks assigned by Management.
Requirements
- Previous Guest Service experience is an asset.
- Good communication skills are essential.
- Ability to speak, read, and write English is required.
- Lift heavy objects up to 80lbs and perform bending, lifting, and twisting as required.
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Aboriginal peoples, and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.
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