Principal Technical Support Engineer
3 days ago
Seismic is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support Engineering organization, you will be responsible for providing technical expertise and support to our customers, driving long-term technical and structural improvements across our operations and engineering organization.
Key Responsibilities:- Represent Support within Engineering at the highest technical levels to meet customer needs.
- Represent the technical and tooling needs of the CSE department within Engineering.
- Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
- Presents roadmaps and technical plans to resolve customer issues.
- Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
- Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
- Presents updates on customers facing technical challenges to C-level executives.
- Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team.
- 10+ years of relevant work experience.
- Knowledge of Cloud services and tools supporting Cloud operations.
- Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
- Familiarity with the following technologies is a plus:
- Application Monitoring Suites like NewRelic, DataDog.
- .NET applications running on Kubernetes.
- Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications.
- Take time to rest and recharge with generous time off, paid company holidays and end of year company shutdown.
- Medical, dental, vision, employer-paid life insurance and disability benefits.
- Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution.
- Access to free paid telemedicine and wellness offers through medical plan.
- Fertility and family planning benefits with financial assistance for adoption and surrogacy.
- Paid parental leave and family caregiver leaves.
- Annual professional development reimbursement.
- Mental health support with 12 free counseling sessions for you and your family members.
- 401k with annual employer match.
- Equity program and performance-based bonuses.
- Bring Your Own Device technology stipend.
- Seismic Cares Program with charitable donation matching.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
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