Technical Representative
1 week ago
Caterpillar is seeking a skilled Technical Representative to join our team in the Southern British Columbia territory. As a key member of our Go-to-Market group, you will play a critical role in supporting Product Problems related to Mining Equipment within your assigned territory.
Key Responsibilities- Build and maintain strong partnerships with end users, ensuring customer satisfaction and fair value in partnership with dealer personnel.
- Launch product problem management initiatives, regularly interfacing with dealers and customers to minimize the commercial impact of customer complaints.
- Counsel dealers in managing and driving Product Improvement Program costs effectively and within designated time frames.
- Provide technical guidance and counsel dealers on presentations designed to inform customers of machine improvements and service advantages.
- Understand market needs and build an understanding of how and why decisions are made within your workgroup and organization.
- Administer company policy Warranty/Goodwill settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
- Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems.
- Safety Excellence: Conduct tasks with a Safety first mindset, ensuring Customer and Dealer Safety Regulations are understood and practiced.
- Technical Excellence: Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of Mining equipment, machine lifecycle and economics, product support, condition monitoring, applied failure analysis.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Products and Services: Deep product knowledge, application experience with equipment and production technologies.
- Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.
- Competitive Base Salary
- Annual incentive bonus plan*
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- Defined Contribution Pension Plan
- Employee Share Purchase Plan
- Short and long-term disability coverage
- Life Insurance
- Employee Assistance Programs
*Subject to annual eligibility and incentive plan guidelines. Relocation is available for this position.
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