Houseperson (Full Time)

2 days ago

Ottawa, Ontario, Canada Accor Full time
Job Title: Houseperson (Full Time)

Join our team at Fairmont Château Laurier, a renowned hotel in the heart of Ottawa, Canada. We are seeking a highly skilled and dedicated Houseperson to join our Housekeeping team.

Job Summary:

We are looking for a Houseperson who is passionate about delivering exceptional guest service and maintaining the highest standards of cleanliness and organization. As a Houseperson, you will be responsible for ensuring that guest rooms are prepared efficiently, responding to special requests, and maintaining a clean and safe environment throughout the hotel.

Key Responsibilities:
  • Offer professional, friendly, and engaging service to all guests and respond timely to any special requests.
  • Provide intuitive service, engaging with external and internal guests and anticipating their needs.
  • Assist Room Attendants to ensure guest rooms are prepared efficiently.
  • Respond timely to guests' special requests for miscellaneous items, such as cribs, cots, extra towels, etc.
  • Clean all assigned areas, including sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenishing rooms with supplies, maintaining exterior cleanliness, etc.
  • Collect dirty linen, garbage, and recyclables from Room Attendants' carts and closets.
  • Maintain inventory in the Housekeeping closets.
  • Foster positive cross-departmental relationships to create a seamless experience.
  • Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance, and Accor's brand standards.
  • Follow departmental policies and procedures.
  • Follow all safety and sanitation policies.
  • Participate in renovation projects as needed.
  • Report necessary maintenance items.
Requirements:
  • A warm and caring personality; previous housekeeping experience an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Excellent guest service skills.
  • Highly responsible and reliable.
  • Ability to work cohesively as part of a team with minimum supervision.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must have a good command of the English language.
Working Conditions:

Constant standing and walking throughout shift. Must be able to perform physically demanding work, including frequent kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs, and ramps.

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

We welcome you as you are and offer a work environment that supports your growth and well-being.

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