Program Manager

2 weeks ago

Vaughan, Ontario, Canada CAA Club Group Full time

Job Summary

We are seeking a highly experienced and skilled Program Manager to lead our complex IT application development and infrastructure programs and projects. The ideal candidate will have a strong background in IT program governance and project management, with a proven track record of delivering successful projects on time, within budget, and to the required quality standards.

Key Responsibilities

  • Develop and implement effective IT strategies to achieve program goals and deliver all the mandates of the business case driving the program.
  • Manage complex IT application development and infrastructure programs and projects, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Provide program and project management direction and guidance to project teams, adhering to proven project management methodologies including Scrum agile.
  • Ensure program and project delivery is as per standards and best practices defined in CAA Club Group's project management framework.
  • Monitor the budget, keep track of actual cost monthly, and initiate corrective actions before variances exceed approved thresholds.
  • Monitor and respond swiftly to issues, risks, and decisions, escalate issues promptly when necessary.
  • Management of project resources in collaboration with the functional managers/directors.
  • Provide regular status updates to sponsors, stakeholders, steering committee members, C-level executives regarding progress and emerging issues.
  • Keep an eye on the pulse of the program and project team(s) and keep morale elevated.

Requirements

  • Must be a team player with an intrapreneurship mindset.
  • Bachelor's degree in computer science or an analytical discipline.
  • Master's degree in management or related discipline is nice to have.
  • 10-15 years of IT program governance and project management experience.
  • Successfully managed and delivered complex IT programs (i.e., digital transformation, multi-year, multiple phases/deliverables, with cross-functional dependencies, across lines of businesses etc.).
  • Possess robust program management knowledge, practical technical knowledge, and strong business management skills.
  • Solid leader who can rally teams towards the vision, mission, goals of the organization with ease.
  • Ability to influence without authority through negotiation, interpersonal skills, and motivation skills.
  • Strong ability to inspire others to build high-performance teams and achieve extraordinary results in a fast-paced work culture.
  • Exemplary communications skills specifically in communicating complex/technical information to a wide audience.
  • Experience with handling steering committee meetings and presenting succinct status to program and project sponsors.
  • Ability to multi-task and have resilience in dealing with shifting priorities or operating in an uncertain environment when all the details are not established (e.g., during the initiation phase).
  • Experienced in creating SOW, managing vendors.
  • Excellent foundational skills in project management and planning, using tools such as Microsoft Project, JIRA etc.
  • Strong understanding of technology concepts including SOA architecture, web services, data exchange standards, mobile development, data warehouse, B2B/B2C systems etc.
  • Project Management Professional (PMP) certification an asset.
  • Program Management Professional (PgMP) certification an asset.
  • Certified Scrum Master designation is an asset.
  • Guidewire product knowledge is an asset.
  • SAP product knowledge is an asset.

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