Help Desk Specialist

5 days ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Summary

Voyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our customers.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and guidance to customers to help them overcome technical difficulties.
  • Collaborate with other technical support analysts to maintain a comprehensive problems and solutions log.
  • Participate in the development and implementation of new software applications.
  • Supervise and mentor junior technical support staff.
Requirements
  • 1-2 years of experience in a help desk or technical support role.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Organized and detail-oriented with a strong focus on quality.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Free parking available.
Language

English is the primary language of communication in this role.

Work Hours

40 hours per week.

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