Customer Service Representative

7 hours ago


Caledon, Ontario, Canada IAA Full time
{"title": "Customer Service Representative", "description": "Job Summary

IAA, a leading provider of loss recovery services to the insurance industry in Canada, is seeking a Customer Service Representative to join our team at our facility in Caledon, ON.

As a Customer Service Representative, you will be responsible for serving customers by responding to and directing telephone and in-person inquiries in a friendly and professional manner.

You will also perform general clerical duties, including sorting and filing of folders and packages for incoming and released vehicles, and manually or electronically updating and entering new data in an accurate and timely manner.

The ideal candidate will have a high school diploma or equivalent in education, previous office experience, and proficiency in Microsoft Office applications.

Additionally, you must have exceptional customer service skills and be able to work in a fast-paced environment with minimal supervision.

IAA offers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, and delivering the highest economic returns.

Responsibilities
  • Serve customers by responding to and directing telephone and in-person inquiries
  • Perform general clerical duties, including sorting and filing of folders and packages
  • Manually or electronically update and enter new data in an accurate and timely manner
  • Order office supplies, sort and distribute mail, and process materials for courier
  • Fax documents, photocopy, and perform other administrative tasks
Requirements
  • High school diploma or equivalent in education
  • Previous office experience
  • Proficiency in Microsoft Office applications
  • Exceptional customer service skills
  • Ability to work in a fast-paced environment with minimal supervision
About IAA

IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

We serve a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Our comprehensive suite of services aims to maximize vehicle value, reduce administrative costs, and deliver the highest economic returns.

", "company": "IAA", "location": "Caledon, ON"}

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