Co-op Student

3 days ago

Toronto, Ontario, Canada E.S. Fox Limited Full time
About the Role

We are seeking a motivated and enthusiastic Co-op Student to join our IT team at E.S. Fox Limited. As a Co-op Student, you will have the opportunity to gain hands-on experience in IT support and develop your skills in a dynamic and fast-paced environment.

Key Responsibilities
  • Assist with the daily management of helpdesk tickets and support requests in ServiceDesk Plus.
  • Support in diagnosing and resolving issues on Windows desktops and laptops.
  • Image and deploy desktops and laptops.
  • Provision and support managed phones and tablets.
  • Assist with installing, updating, and configuring other IT supported devices.
  • Troubleshoot system performance of desktops, laptops, servers and networks.
  • Perform Backup procedures as required.
  • Document process flows to improve efficiency of IT procedures.
  • Maintain IT documentation including procedures (Runbooks), user guides and FAQ sheets.
  • Provide basic user training and proactive support in the use of hardware and software to users.
Requirements
  • Current enrollment in a post-secondary program in Computer Science, Computer Programming or another related program.
  • Knowledge and understanding of standard networking principles and protocols is an asset.
  • Knowledge of handheld device management.
  • Experience using remote management tools and techniques is an asset.
  • Strong interpersonal skills with a focus on listening and questioning skills.
  • Strong documentation skills with keen attention to detail.
About E.S. Fox Limited

E.S. Fox Limited is a privately owned, Canadian, multi-trade fabricator and constructor, providing a single-source solution for Industrial, Institutional, Commercial, and Power Generation sectors. We are a solutions-based provider that delivers a superior level of service from 'cradle to grave,' as we offer multi-trade, service-oriented solutions for all your Industrial, Commercial, Institutional, and Energy products.

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