Spa Operations Manager

1 day ago

Medicine Hat, Alberta, Canada One's Nails & Spa. Ltd Full time
Job Summary

We are seeking a highly skilled Spa Supervisor to join our team at One's Nails & Spa. Ltd. The successful candidate will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service and maintaining high standards of quality and productivity.

Key Responsibilities
  • Maintenance and Repair: Arrange for maintenance and repair work to be carried out in a timely and efficient manner.
  • Client Support: Assist clients/guests with special needs, providing a high level of customer service and ensuring their satisfaction.
  • Emergency Response: Be the point of contact when emergency situations arise, handling them in a professional and timely manner.
  • Quality Control: Monitor quality and production levels, identifying areas for improvement and implementing changes as necessary.
  • Reporting: Prepare and submit progress and other reports, providing regular updates to management.
  • Supply Chain Management: Requisition or order materials, equipment, and supplies, ensuring timely delivery and minimizing downtime.
  • Problem-Solving: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Staff Supervision: Supervise, co-ordinate, and schedule the activities of workers, providing guidance and support as needed.
  • Training and Development: Train staff/workers in job duties, safety procedures, and company policies, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  • Work Scheduling: Establish work schedules and procedures, ensuring efficient use of resources and minimizing downtime.
Personal Suitability
  • Client Focus: Demonstrate a strong client focus, prioritizing their needs and ensuring their satisfaction.
  • Interpersonal Skills: Possess efficient interpersonal skills, able to communicate effectively with colleagues, clients, and management.
  • Flexibility: Be flexible and adaptable, able to respond to changing circumstances and priorities.
  • Judgement: Use sound judgement, making informed decisions that align with company policies and procedures.
  • Organized: Be highly organized, able to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: Demonstrate reliability, being punctual and dependable in all aspects of the job.
  • Team Player: Be a team player, working collaboratively with colleagues to achieve common goals and objectives.
  • Work Term: Work on a permanent basis, with a regular schedule of 30-40 hours per week.
  • Work Language: Work in English, with the ability to communicate effectively with colleagues and clients.

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