Program Director, Data Office

2 days ago

Toronto, Ontario, Canada Manulife Full time
Job Description

The Opportunity

Manulife is seeking a seasoned program director to lead our Canada Data Office (CDO) team. As a key member of our data organization, you will play a critical role in driving our digital transformation and helping us become a leader in the industry through trusted data.

This role will also be responsible for defining and implementing program management best practices (processes, tools, and templates) in support of CDO's strategic priorities. The scope will cover financial management and reporting, planning, as well as partner engagement.

Responsibilities
  1. Provide program governance leadership and embed strong program management best practices across CDO.
  2. Define a program management playbook (processes, tools, templates/artifacts) combining industry best practices and Manulife standards. Maintain and balance consistency and agility.
  3. Continuously evaluate our delivery program strength with a view to always improve CDO's operating approach; challenge the status quo with the intent to improve.
  4. Support the Head of CDO in capacity/resource forecasting, budget management, and planning at the portfolio level by working directly and proactively with other CDO value stream leaders to consolidate information for review with the CDO Head.
  5. Responsible for regular portfolio reporting/dashboards to both internal and external partners. Reporting involves consolidation of all program status reports from program managers with time, cost, quality, and other defined KPIs.
  6. Create reports/dashboards to visualize and communicate CDO delivery performance.
  7. Own selected programs within the portfolio.
  8. Guide and manage other program managers and/or engage with value stream leads within CDO.
What We're Looking For
  1. 5+ years of hands-on program manager experience in a large-sized organization.
  2. Experience with data technology solutions, including big data technologies (particular focus on Cloud [Azure]).
  3. Excelling in program/program/portfolio financial management.
  4. Hands-on experience with Agile processes.
  5. Proven track record of building effective relationships within various levels of an organization to achieve desired outcomes.
  6. Strong verbal and written communication skills.
  7. Solid conflict management and resolution skills – build consensus, anticipate, and solve problems.
  8. High analytical ability to break down complex issues to solvable pieces.
  9. Being self-directed and confident to work independently, with good judgment to know when supervisor's help is needed.
  10. A team-first approach, able to contribute to the building of an impactful team with a high degree of trust.
  11. A fast learner, with strong resilience and resourcefulness to work through ambiguity.
What We Offer
  1. A competitive salary and benefits package.
  2. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  3. A focus on growing your career path with us.
  4. Flexible work policies and strong work-life balance.
  5. Professional development and leadership opportunities.
Our Commitment to You
  1. Values-first culture: We lead with our Values every day and bring them to life together.
  2. Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  3. Continuous innovation: We invite you to help redefine the future of financial services.
  4. Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
  5. Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

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