Reservation and Switchboard Agent

7 days ago

Toronto, Ontario, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide courteous and efficient telephone service to guests, public, and associates
  • Anticipate guests' needs, respond promptly to inquiries, and resolve challenges in a timely manner
  • Process all requests, including changes and cancellations, received by phone, fax, or email
  • Maintain complete knowledge of hotel facilities, services, room layouts, and availability
  • Perform wake-up calls, ensure familiarity with Group Reservations procedures, and build groups and manage rooming lists
  • Comply with all departmental policies, service procedures, and standards
Requirements
  • Reception, switchboard, and customer service experience, preferably in a hotel front desk position
  • Excellent written and verbal communication skills
  • Computer literate in Word and Excel, with Maestro's or Opera experience an asset
  • Results-oriented, flexible, and able to work well in a busy and demanding environment
  • Self-motivated, with the ability to problem-solve, initiate action, and complete projects in a timely manner
  • Available to work days, evenings, weekends, and/or holidays as required
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants.

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