Food and Beverage Operations Director
5 days ago
The Director of Food and Beverage will lead the team in delivering exceptional service, quality, and guest satisfaction while optimizing profitability and operational efficiency.
Key Responsibilities- Lead short and long-term planning and management of Food and Beverage operations, both front and back of the house
- Develop, recommend, and manage budgets, marketing plans, and objectives within approved guidelines
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales/marketing programs to enhance revenue and guest engagement
- Oversee employee development, including hiring, training, empowerment, coaching, counseling, and performance and salary reviews
- Direct the implementation of payroll, reports, forecasts, inventory, and budget management for food and beverage operations
- Coordinate with other hotel departments to ensure seamless and efficient guest service
- Resolve customer complaints promptly to maintain the highest levels of customer satisfaction and quality
- Implement procedures to elevate guest and associate satisfaction
- Exercise strict quality control for both food and beverage services
- Uphold and implement Park Hyatt standards of service, ensuring adherence to luxury service expectations
- Conduct daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain effective communication with Corporate Staff
- Coach and counsel employees to embody and reflect Hyatt's 5-star luxury service standards and procedures
- A Hotel/Hospitality degree is an asset
- Must possess high energy, an entrepreneurial spirit, and be a motivational leader
- Clear, concise written and verbal communication skills in English
- Proficiency in Microsoft Word and Excel
- Excellent organizational, interpersonal, and administrative skills
- Experience in implementing new F&B concepts
Park Hyatt Toronto is a sophisticated, approachable luxury hotel located in the heart of Yorkville. Our recently renovated hotel offers a unique blend of striking architecture, art, and bespoke culinary experiences. We are committed to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
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Food and Beverage Director
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Toronto, Ontario, Canada Hyatt Hotels and Resorts Full timeAbout the RoleThe Director of Food and Beverage will lead the team in delivering exceptional service, quality, and guest satisfaction while optimizing profitability and operational efficiency. This includes:Developing and implementing comprehensive business strategies to drive revenue growth and improve operational efficiencyLeading the development and...
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