Account Manager
2 days ago
Accuenergy is a leading international company dedicated to research, design, and manufacturing of multifunction power meters and other instruments. We provide advanced technological solutions for distribution and industrial power system automation.
Key Responsibilities:- Cultivate and sustain strong client relationships, ensuring high satisfaction levels and client retention.
- Proactively oversee the onboarding and implementation process for new clients, facilitating a seamless transition and successful integration of Acucloud solutions.
- Identify and pursue opportunities for account expansion and upselling, contributing to an increase in Annual Recurring Revenue (ARR).
- Regularly evaluate client needs and feedback, serving as the client's advocate to internal teams for ongoing enhancement of products and services.
- Conduct strategic client meetings weekly, focused on understanding their challenges and aligning AcuCloud solutions with their objectives.
- Provide technical guidance and assistance throughout the sales process, collaborating closely with the sales team on proposal development and demonstrations.
- Take the lead in resolving any client issues or concerns, ensuring prompt and efficient resolutions.
- Collaborate with the Product & Engineering teams to relay client feedback and influence the development of new features and enhancements.
- Ensure Occupational Health and Safety compliance with health and safety laws and regulations.
- Bachelor's degree in Engineering (mechanical, electrical, or environmental); advanced degree preferred.
- 2 to 5 years of experience in technical consulting, sales engineering, solutions engineering, software implementation, or onboarding.
- Proven ability to communicate and influence stakeholders at all levels, including executive and C-level.
- Experience in a startup environment is highly desirable.
- Familiarity with building science, systems, controls, and new technologies.
- Strong analytical and problem-solving skills with a customer-centric mindset.
- Excellent collaboration and team-working abilities.
- Tech-savvy with a passion for technological innovation and industry impact.
Job Type: Full-time
Application question(s):
- What is your major?
Experience:
- B2B: 3 years (preferred)
- technical consulting, sales engineering: 2 years (preferred)
Work Location: In person
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