UX Account Manager

2 days ago

Toronto, Ontario, Canada Outwitly Inc. Full time
About Outwitly Inc.

We are a leading consulting firm specializing in UX and service design, providing consulting, training, and staffing services. Our team of experts leverages user experience design, human-centered design, and cutting-edge research to solve complex business challenges.

Job Title: UX Account Manager

We are seeking a driven and experienced Key UX Account Manager to join our growing Sales team. As a UX Account Manager, you will be responsible for managing and expanding key accounts in the design space by deeply understanding client needs, developing robust relationships, and delivering tailored solutions.

Key Responsibilities:
  • Identify and pursue opportunities to expand our services within existing accounts, with a focus on up-selling and cross-selling our staffing and talent solutions.
  • Actively prospect and develop new client relationships in both the private and public sectors.
  • Manage the entire sales process, from initial contact to contract negotiation and closing.
  • Stay informed about industry design trends, market conditions, and the competitive landscape.
  • Maintain accurate and up-to-date records of all client interactions and sales activities in the CRM system.
  • Provide regular reports on account status, pipeline development, and sales performance.
  • Represent Outwitly at industry events, trade shows, and conferences to promote our services and stay current with industry developments.
  • Work closely with our recruitment team and Outwitly's subject matter experts in UX and Service Design to ensure timely and accurate fulfillment of staffing needs for our clients.
Requirements:
  • Minimum of 4 years of experience in an account management role at a staffing/recruiting agency, servicing the UX and or service design market.
  • Experience with both private sector companies and government agencies is highly desirable.
  • Strong understanding of UX and service design, with the ability to communicate staffing needs and solutions at a technical level.
  • Exceptional communication skills (verbal, written, and presentation skills) to win business, and engage and influence stakeholders.
  • Creative problem-solving skills, with the ability to think strategically and solve complex problems using creativity.
  • Proficiency with CRM software (ideally Copper), Slack, and the Google Suite. Familiarity with design tools (such as Figma and Miro) is a plus.
What We Offer:

As a UX Account Manager at Outwitly Inc., you will have the opportunity to play a pivotal role in driving our business forward by building strong client relationships and contributing to our growth. You will be part of a playful, silly, and creative group that values diversity, equality, and inclusion.

We are a 100% remote company, and this position is open to candidates physically located in Toronto, Ontario who are legally entitled to work here. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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