Credit Repayment Specialist

3 days ago


Vancouver, British Columbia, Canada CIBC Full time
About the Role

We're seeking a skilled Credit Repayment Representative to join our Client Account Management Contact Centre team in Vancouver. As a key member of our team, you'll play a vital role in helping our clients resolve outstanding debts and develop high-quality relationships with our clients.

Key Responsibilities
  • Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
  • Investigate customer concerns and provide accurate information related to billing, payment terms, and contractual obligations.
  • Work closely with Retail Account Services Management to exchange and gather information about client portfolios.
  • Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation.
What You'll Get

As a Credit Repayment Representative at CIBC, you'll enjoy a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan. You'll also have the opportunity to grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.

Requirements
  • Must self-identify as First Nations/Metis/Inuit.
  • Comfortable using Microsoft Office (Excel, Word, PowerPoint).
  • General understanding of financial statements.
  • Understanding of OFSI and collections process is an asset.
  • Strong oral communication skills and comfortable speaking to clients on the phone.


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