Clinical Administrative Assistant

7 hours ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Summary

We are seeking a highly organized and detail-oriented Clinical Administrative Assistant to join our team at Trillium Health Partners. As a key member of our healthcare team, you will provide exceptional administrative support to our clinical staff, ensuring seamless patient care and efficient operations.

Key Responsibilities

  • Reception and Patient Engagement
    • Provide a warm and welcoming experience for patients, visitors, and staff
    • Register patients, verify demographic and insurance information
    • Explain hospital policies and procedures to patients and staff
  • New Referrals Processing and Information Management
    • Receive and log incoming referrals, review for completion
    • Enter patient information and appointments into Epic
    • Assist new patients with required questionnaires and respond to inquiries
  • Patient Administrative Services
    • Coordinate and manage patient information, facilitate communication
    • Update patient demographics, add contacts and relationships
    • Collect information for registration, billing, and other purposes
  • Clerical Administration and Operation of the Department
    • Create and manage physician bookings
    • Order requisitions and maintain office/medical supplies
    • Process routine financial transactions and provide invoices
  • Scheduling, Timekeeping & Payroll Support
    • Support staff and leadership with scheduling and timekeeping
    • Liaise with the assigned Scheduling Clerk to ensure alignment
  • Epic-Specific Job Duties
    • Update patient demographics in Epic, ensuring accurate contact information
    • Schedule and coordinate follow-up care appointments
    • Initiate service task requests in Epic
  • Other General Duties
    • Make reminder phone calls for next day appointments
    • Scan information as required
    • Enter data, including appointment information

Requirements

  • High school diploma or equivalent; additional education or certifications in healthcare administration is an asset
  • 1-2 years of experience in an administrative role, preferably in a healthcare environment
  • Familiarity with healthcare environments, including patient interactions and interdisciplinary clinical teams
  • Excellent communication and organizational skills, with a customer service-oriented approach

About Us

Trillium Health Partners is a leading healthcare organization in Canada, committed to providing exceptional patient care and innovative healthcare services. We are a teaching hospital affiliated with the University of Toronto, serving the diverse populations of Mississauga, West Toronto, and surrounding communities.

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