Customer Service Supervisor

1 week ago

Richmond Hill, Ontario, Canada HM International Consulting Limited Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at HM International Consulting Limited.

Key Responsibilities:
  • Conduct performance reviews to ensure team members are meeting expectations and provide constructive feedback for improvement.
  • Perform same duties as workers supervised, including handling customer inquiries and resolving issues in a timely and professional manner.
  • Recruit and hire staff to ensure the team has the necessary skills and expertise to deliver exceptional customer service.
  • Co-ordinate, assign and review work to ensure efficient use of resources and meet business objectives.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure the team has the necessary resources to perform their duties.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer service role.
  • Permanent employment with 35 hours per week.
  • English as the primary language of work.
Personal Qualities:
  • Attention to detail.
  • Ability to work in a fast-paced environment.
  • Reliability and dependability.
  • Excellent oral and written communication skills.
  • Initiative and ability to work independently.
  • Team player with excellent interpersonal skills.

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