Senior IS Analyst

18 hours ago

Calgary, Alberta, Canada F1250 Franklin Templeton Investments Corp Full time
Job Title: Senior IS Analyst - Technical Support

At Franklin Templeton Investments Corp, we're committed to delivering exceptional technology support to our employees. As a Senior IS Analyst - Technical Support, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide technical support for Franklin Templeton employees, addressing their technical issues, requests, and support of the IT Infrastructure.
  • Accountability for addressing technical issues in a timely manner and providing concise and timely updates.
  • Coordinate, set up, and support technologies used in Conference Rooms.
  • Provide Audio Visual support for large internal and external meetings in the Office and external facilities.
  • Train users on new technologies in the space.
  • Support and maintain effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies, and communications infrastructure.
  • Actively participate in team meetings.
  • Order and maintain inventory of IT assets.
  • Handle project work related to acquisitions and integration of companies.
  • Coordinate and support office moves, and user restacks.
  • Function as an active advocate for the customer within IT and with outside technical groups.
  • Escalate issues to the appropriate teams and drive to closure.
  • Manage the ticketing queues to ensure issues are prioritized and actioned.
  • Provide backup assistance to peers when needed.
  • Follow company guidelines, processes, and standards.
  • Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support.
Requirements:
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 5 years in a similar, fast-paced and dynamic environment in a desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Reliable transportation – mileage will be reimbursed when travel to a non-primary office is required.
What We Offer:
  • Flexible medical, dental, and vision insurance.
  • Corporate Pension Plan.
  • Employee Stock Investment Program.
  • Purchase company funds with no sales charge.
  • Competitive vacation package that includes three annual personal days.
  • Company-paid short-term and long-term Disability Insurance.
  • Education assistance.

Franklin Templeton Investments Corp is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

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