Cloud Networking Support Specialist

2 days ago

Montreal, Quebec, Canada Intello Technologies Inc. Full time
Be a Part of a Transformational Journey

We're seeking a skilled Cloud Networking Support Specialist to join our team at Intello Technologies Inc. This is an exciting opportunity to work with innovative talent and leading-edge technologies, empowering millions of organizations and businesses to lead, innovate, and grow.

Key Responsibilities
  • Provide excellent technical customer service support for Google Cloud Platform products and solutions, including networking and related services.
  • Work in a blended call center environment, providing real-time technical assistance and networking support over the phone and via online communications based on client requirements.
  • Collaborate with Engineers and Product Managers to improve products and make customers successful.
Requirements
  • Strong understanding of Linux system and Windows server administration.
  • Strong knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.).
  • Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr, dig, route, package analyzer like TCPDump, etc.).
  • TCP/IP protocol knowledge and ability to use it for troubleshooting of reachability, latency, and throughput issues.
  • Familiarity with troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.).
  • Demonstrate comprehensive troubleshooting tactics.
  • Ability to quickly learn and explain new complex technologies and subjects.
  • Understanding and identifying issues from reading product logs (VPN, Load Balancer).
  • Resourcefulness and strong research skills.
  • Proficient in Oral and Written English language to interact with the customer base.
  • Punctuality.
Preferred Qualifications
  • Proficiency in French speaking and writing is an asset.
  • College diploma in Computer Science or 2 years of equivalent experience.
  • Familiarity with VPN and Virtual Private Clouds.
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.).
  • Experience with automation scripting.
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.).
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST).
What We Offer

We offer a comprehensive total rewards package, including a competitive salary, bonus structure, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family. We also offer flexibility to work in-office, virtually, or a combination of both, as well as a generous company-matched pension and share purchase programs.

We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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