Product Implementation Specialist

3 days ago

Vancouver, British Columbia, Canada Trulioo Information Services Inc. Full time
Job Title: Product Implementation Engineer

At Trulioo Information Services Inc., we are seeking a highly skilled Product Implementation Engineer to join our team. As a key member of our Implementation department, you will play a crucial role in ensuring the successful integration of our Identity Verification product with our clients' systems.

Key Responsibilities:
  • Provide advanced technical assistance to our enterprise clients and partners, serving as a liaison between client-facing teams and our Engineering department.
  • Collect, diagnose, and summarize application issues, escalating them to relevant stakeholders internally.
  • Develop and maintain support Knowledge Base Articles and FAQs to ensure seamless customer experience.
  • Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs.
  • Collaborate with other departments to build customer feedback loops and drive constant improvement.
Requirements:
  • In-depth knowledge of and experience with integrating and supporting development using RESTful APIs.
  • Working experience with Javascript, Node, and other relevant technologies.
  • Ability to think critically, troubleshoot proactively, and solve complex problems under pressure.
  • Strong aptitude with an ability to learn new technologies quickly.
  • High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation.
  • A minimum of 3 years experience in a role building, supporting, and troubleshooting front-end SaaS applications.
Preferred Qualifications:
  • Prior experience with training technical teams.
  • Prior experience with tools such as Grafana, JIRA, and Confluence.
  • Exposure to tools and services that help customers meet compliance obligations.
  • Post-Secondary Degree in Computer Science/Engineering.
  • Startup experience.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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