Utility Clerk

3 weeks ago

Hamilton, Ontario, Canada City of Hamilton Full time

Job Summary

The City of Hamilton is seeking a highly skilled Water Operations Clerk to join our team. As a key member of our Water Operations department, you will be responsible for providing support duties associated with the operation of Water Meters and Customer Billing.

Key Responsibilities

  • Perform clerical support for Hamilton Water Meter Operations, including creating and reviewing spreadsheets, charts, letters, memos, forms, and documents.
  • Data entry into computerized IPS (HANSEN) database system and external CMMS systems for the creation and costing of work orders for Customer Service & Community Outreach.
  • Creation of work orders for meter-related issues and issuance to proper individual or contractor for resolution.
  • Liaison with internal and external stakeholders to provide support for Customer Service and Community meter operations programs.
  • Research, identify, and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as required.
  • Receive, assess, and respond to customer inquiries to provide follow-up support.
  • Liaise with and provide information for property owners with respect to master/satellite meter inquiries.
  • Work closely with Meter Technicians and other internal stakeholders to ensure work orders are reviewed and actioned daily.
  • Run reports for automation of work order creation from various databases, including contractors, building department, etc.
  • Interpret Water Metering data from internal and external sources to create work orders and service requests.
  • Interpret and close out information from completed work orders and send information to internal and external stakeholders for proper meter billing and resolution.
  • Review costing and reconciliation of invoices and provide data to external billing agents and the supervisor.
  • Retire Hamilton Water assets associated with demolition of property and inform billing agents of changes for billing purposes.
  • Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
  • Perform other duties as assigned that are directly related to the major responsibilities of the job.

Requirements

  • Previous proven working knowledge of Water Metering methodology or equivalent technical background, work order interpretation, and creation of assets.
  • Previous demonstrated experience creating work orders and issuance to proper individual or contractor for resolution.
  • Previous experience working in an office environment with proven knowledge of standard office practices and procedures.
  • Previous experience in finance, including costing and reconciliation of invoices.
  • Previous experience in a fast-paced, multitasked, customer service environment, with the ability to receive and answer customer inquiries in a timely fashion, while maintaining accurate records and documentation.
  • Must be able to relate to the public, contractors, varying levels of management, and council with tact and diplomacy, possessing superior customer service skills.
  • Demonstrated experience using relevant computer software applications (MS Word, MS Excel, MS Outlook, scheduling software, and databases) at an intermediate level.
  • Proven experience and knowledge in the use and operation of IPS (Hansen) or equivalent CMMS Software in creating, assigning, and resolving completed work orders.

Education and Experience

The successful candidate will possess a combination of education and experience that demonstrates their ability to perform the key responsibilities of the job. A diploma or degree in a related field, such as business administration or a technical field, is preferred.

Working Conditions

The successful candidate will work in a fast-paced office environment with frequent deadlines and multiple priorities. The ability to work independently and as part of a team is essential.

Language

The official language of the City of Hamilton is English. The successful candidate must be fluent in English and have excellent communication and interpersonal skills.

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