Repair Planner

9 hours ago

Surrey, British Columbia, Canada Craftsman Collision Full time
Repair Planner Job Description

We are seeking a skilled Repair Planner to join our team at Craftsman Collision. As a key member of our team, you will play a crucial role in supporting customer service, initial estimates, and repair plans.

Key Responsibilities:
  • Support daily operations by providing leadership and ensuring stakeholder objectives are met in a safe, effective, and positive manner.
  • Support management of the shop in alignment with The Craftsman Way (TCW).
  • Support daily production, workflow, and quality control of the shop.
  • Utilize company dashboards to accurately identify and prioritize tasks.
  • Actively participate in daily production meetings.
  • Apply expert understanding and application of all insurance-specific policies and procedures.
  • Identify and order parts from the management system after completing repair plans.
  • Assist with educating customers about claims and repair processes.
  • Maintain awareness of production deadlines and update customers as required.
  • Provide customer service at vehicle drop-off and pick-up, including reviewing replacement vehicles and customer vehicles.
  • Support pre- and post-vehicle diagnostic scanning.
  • Check for vehicle recalls while building repair plans.
  • Review vehicle history in the Craftsman Management System.
  • Proactively take steps to reduce effort and increase touch time, reducing vehicle days in the shop.
  • Work with the Shop Manager, Assistant Shop Manager, Operations team, People and Culture Team, and Health, Safety, and Environment Manager to ensure operations are compliant with all provincial and national regulatory standards.
Requirements:
  • Minimum of years of progressive industry experience, including experience in sales, customer service, or leadership.
  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
  • Experience working in a fast-paced, team-oriented environment.
  • Working towards I-CAR Platinum certification an asset.
  • Proficient in Mitchell Estimating, Audatex, ALLDATA.
  • Experience using the Craftsman Management System or similar platform.
  • Knowledge and experience in ADAS systems, vehicle calibrations, and emerging vehicle technologies.
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.
Benefits:

As a member of the Craftsman Collision team, you will receive valuable perks like extended health, professional development, certified training, and more.

Your cover letter and resume should clearly outline how your qualifications and experience fit this position.

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