Customer Service and Connections Representative
5 days ago
The Opportunity:
We are seeking a highly skilled Customer Service and Connections Representative to join our team at Yukon Energy.
This is a permanent, full-time bargaining unit position based out of Yukon.
Who we are:
Yukon Energy is the main generator and transmitter of electrical energy in the territory, operating on the Traditional Territory of Yukon First Nations.
What will you do:
As a Customer Service and Connections Representative, you will work under the Customer Service Supervisor to provide customer and billing support across all Yukon Energy service areas.
Responsibilities:
- Provide exceptional customer service and billing support.
- Ensure all work is performed efficiently and effectively.
- Properly document all activities according to regulatory requirements and Yukon Energy's policies and procedures.
What you need to succeed:
To be successful in this role, you will require:
- Office Administration education from a recognized post-secondary institution.
- 2-year certificate or 3 years of related work experience in an administrative role.
- Valid class 5 driver's license.
- Proficient with Microsoft Office programs, including Word, Excel, and Outlook.
- Demonstrated leadership/supervisory skills.
- Well organized with excellent time management skills.
- Strong client service orientation with good interpersonal and conflict resolution skills.
- Ability to work in a team and cross-cultural environment.
- Experience with Oracle Customer Cloud Services or end-use customer billing software is an asset.
- Knowledge of the Yukon's electricity system and regulatory environment, and Yukon Energy's operating system is considered an asset.
What is in it for you:
We offer a competitive starting rate and the opportunity to grow your career experience in a fast-paced, challenging environment.
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