Billing Operations Specialist II
1 month ago
The role of the Billing Completion Associate II is pivotal in supporting the Billing Department by ensuring precise account establishment and maintaining customer and vendor profiles. This position encompasses a variety of responsibilities aimed at enhancing billing accuracy and customer satisfaction.
Key Responsibilities:
- Resolve payment discrepancies through thorough investigation.
- Monitor and follow up on customer concerns to guarantee effective action plans are executed.
- Reconcile costs associated with Interline and Agent P&D.
- Input and maintain pricing data within the system.
- Conduct data entry for LTL and Logistics shipments.
- Address sales inquiries and customer questions regarding rates and related matters.
- Collaborate with various internal and external stakeholders and management levels.
- Manage logistics billing processes.
- Engage in special projects and assignments as directed by management.
- Perform additional duties as assigned.
- Create new accounts by collaborating with internal and external customers to ensure comprehensive information capture.
- Oversee and maintain the Customer Master database.
- Evaluate customer information to detect potential fraud.
- Facilitate business partner relocations.
- Implement contract and master client modifications.
- 2-3 years of experience in Billing, Rating, Accounting, or Pricing, or a comparable educational background.
- Proven experience in dispute resolution and processing debits and credits.
- Familiarity with the LTL industry is advantageous.
- Experience with various operating systems, particularly CLI, is a plus.
- Proficient in MS Office applications, including Excel, Access, PowerPoint, Outlook, and Word.
- A collaborative team player who can also work independently in a dynamic environment.
- Exceptional communication skills, both written and verbal.
- Prior customer service experience with a strong telephone demeanor.
- Robust analytical and mathematical capabilities.
- Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet stringent deadlines.
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Mississauga, Ontario, Canada Purolator Full timeThis role is pivotal in assisting the Billing Department by ensuring precise account configurations and maintaining customer and vendor profiles.The Billing Completion Specialist will take charge of the following duties:Key Responsibilities:Examine and resolve payment discrepanciesMonitor and document billing issuesMaintain accurate records of customer...
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Mississauga, Ontario, Canada Purolator Full timeThis role is essential in assisting the Billing Department by guaranteeing precise account configurations and maintaining customer and vendor profiles.The Billing Completion Specialist will take on the following key responsibilities:Key Responsibilities:Examine and resolve payment discrepancies.Ensure timely and accurate billing processes.Maintain...
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