Case Manager

3 days ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Title: Full Time Case Manager

At The Salvation Army, we are seeking a dedicated and compassionate Full Time Case Manager to join our team. As a key member of our social services team, you will play a vital role in providing support and guidance to residents of The Gateway Shelter.

Job Summary:

The successful candidate will be responsible for providing case management and support services to residents, promoting housing stability and overall well-being. This is a full-time position based on 40 hours per week, Monday to Friday.

Key Responsibilities:
  • Provide direct consultation, referral, and supportive case management to residents of the shelter.
  • Conduct intake interviews with first-time and ongoing residents to determine needs and offer appropriate supports and referrals.
  • Provide case management services to residents at Gateway in accordance with THHS case management strategy and as required by supervisor.
  • Assist residents in establishing goals, monitoring progress, and preparing case plans towards housing.
  • Refer residents to appropriate resources for housing, employment, educational, recovery, and other case-specific needs.
  • Document all relevant case notes and maintain confidentiality and accuracy of case files.
  • Participate in regular case management meetings and other meetings as required.
  • Utilize community resources and cultivate useful community contacts.
  • Represent Gateway at community meetings as appointed by the supervisor.
  • Perform all related duties as determined by the Supervisor of Case Management.
Working Conditions:
  • This is a full-time position based on 40 hours per week, Monday to Friday.
  • Work is performed in an emergency housing facility, subject to high client levels of stress and crisis intervention will be required.
  • There will be exposure to dirt, bodily fluids, bodily waste, drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odors.
Qualifications and Education Requirements:
  • 2 years of College Social Services education and/or Psychology diploma or certificate.
  • Certificate in First Aid/CPR, Crisis Intervention, and Conflict Resolution.
  • Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required (no vehicle required).
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge:
  • Minimum of two-year experience in the field of Mental Health or Addictions.
  • Good knowledge of community resources.
  • One to three years of prior related experience, including frontline casework experience in a social service environment.
  • Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation, and/or homelessness.
Skills and Capabilities:
  • Excellent oral and written communication skills (computer skills essential).
  • Well-developed skills and ability to work independently as well as part of a team.
  • Proven ability to constructively give and receive feedback.
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
  • Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination, and anti-oppression.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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