Portfolio Resource Coordinator

4 hours ago

Edmonton, Alberta, Canada Paladin Security Full time
Job Summary

The Portfolio Resource Coordinator plays a critical role in ensuring the smooth operation of our portfolio by providing strategic scheduling support and resource coordination to the Client Service Team.

Key Responsibilities
  • Proactively identify and address resource needs, filling open shifts and reducing overtime through strategic initiatives.
  • Ensure accurate data entry in WinTEAM software and facilitate security guard training/clearance requirements.
  • Process online ticket submissions and provide administrative support for the portfolio.
  • Work closely with the Client Service Team to ensure complete schedules that adhere to contractual obligations.
  • Extend existing schedules in Paladin WinTEAM scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule.
  • Coordinate with multiple operational stakeholders, including Site Supervisors, Security Guards, Scheduling Managers, and Senior Management.
  • Ensure shift accuracy in WinTEAM and fill cancellations and openings in the daily schedule, minimizing overtime pay outs.
  • Coordinate with Client Service Managers to ensure their staffing needs are met and proactively addressed.
  • Ensure staff requests are submitted within 1 business day of receiving resignation or site removal.
  • Send out ongoing and temporary Averaging Arrangements to all eligible employees to reduce overtime.
  • Manage Averaging Arrangement compliances in Paladin's WinTEAM scheduling software.
  • Develop knowledge of Paladin's contractual obligations for the Portfolio(s) assigned, including site visitations and ongoing training.
  • Support and process JIRA submissions as they relate to the portfolio of sites, responding to JIRA tickets by end of business each day.
  • Be involved in Paladin's deployment process, including meeting with new hires on orientation or uniform day to set up site training and issue schedules.
  • Ensure billing accuracy and compliance on a weekly basis.
  • Work with Paladin's WinTEAM software to ensure accurate and timely scheduling, billing, and payroll.
  • Respond to emails within a timely manner.
Requirements
  • High School Diploma
  • Post-secondary education in business administration or related is preferred.
Benefits

Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

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