Service Associate
2 days ago
We are seeking a highly skilled and dedicated Service Associate to join our team at Shangri-La Toronto. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable experience in our Restaurant and Lobby Lounge.
Key Responsibilities- Provide personalized service to guests, ensuring their needs are met and exceeded.
- Work collaboratively with the Food and Beverage team to maintain a clean and efficient service environment.
- Demonstrate creativity and personal commitment to service excellence, with a focus on gracious hospitality.
- Meet service expectations proactively, promptly, professionally, and with genuine care to attention, detail, and efficiency.
- Ensure compliance to all hotel policies, standards, and core practices.
- Participate in opening/closings, setups, and breakdowns, and ensure overall room ambiance, cleanliness, and presentation.
- Apply the necessary precautions with regards to food safety and hygiene standards.
- Provide assistance to other F&B colleagues, when needed, and undertake other ad hoc related responsibilities, as required.
- Minimum 2 years of previous work experience in a world-class luxury brand and/or fine dining luxury level service knowledge and training.
- Required to work nights, weekends, and/or holidays.
- Current SmartServe and In Good Hands certification.
- Must be eligible to work in Canada.
As a Service Associate at Shangri-La Toronto, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Shangri-La Toronto is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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