Retail Store Manager

5 hours ago

Mississauga, Ontario, Canada Upside Down Convenience Store Full time
Job Title: Retail Store Supervisor

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Upside Down Convenience Store. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and Train Staff: Lead and motivate a team of sales associates, providing guidance and support to ensure they meet sales targets and provide exceptional customer service.
  • Manage Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  • Drive Sales Growth: Analyze sales data and develop strategies to increase sales, improve customer engagement, and enhance the overall shopping experience.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Inventory Management: Manage inventory levels, monitor stock, and ensure accurate ordering and receiving of merchandise.
  • Visual Merchandising: Create visually appealing store displays, maintaining a consistent and attractive store image.
  • Performance Reviews: Conduct regular performance reviews with staff, providing feedback and coaching to improve performance and achieve sales targets.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of retail management experience.
  • Language: English.
  • Work Hours: 32 to 35 hours per week.
Work Environment:

Fast-paced retail environment with a focus on customer service and sales growth.

Personal Suitability:
  • Accurate: Attention to detail and ability to maintain accurate records.
  • Client Focus: Strong customer service skills and ability to build customer relationships.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff and customers.
  • Excellent Oral Communication: Strong verbal communication skills, with the ability to communicate effectively with staff and customers.
  • Flexibility: Ability to adapt to changing priorities and work in a fast-paced environment.
  • Organized: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Reliability: Dependable and reliable, with a strong commitment to meeting deadlines and achieving sales targets.
  • Team Player: Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.

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