IT Operations Coordinator

3 weeks ago


Brampton, Ontario, Canada Khattra Transport inc. Full time
About the Role

We are seeking a highly skilled Information Technology Specialist to join our team at Khattra Transport inc. as a Technical Support Analyst. This is a permanent position that requires a strong background in IT operations and excellent communication skills.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees and customers, resolving issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, often under tight deadlines, and document solutions for future reference.
  • Training and Development: Develop and deliver training programs to employees on various IT systems and software, ensuring they have the necessary skills to perform their jobs efficiently.
  • Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure they meet performance expectations.
  • Project Coordination: Collaborate with cross-functional teams to design, implement, and maintain IT systems and infrastructure, ensuring seamless integration and minimal disruption to business operations.
  • Customer Service: Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
Requirements
  • Education: College or CEGEP diploma in a related field, such as computer science or information technology.
  • Experience: Minimum 7 months to less than 1 year of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and strong problem-solving skills.
  • Work Environment: Fast-paced environment with tight deadlines, requiring the ability to multitask and prioritize tasks effectively.
  • Physical Demands: Ability to sit for extended periods, with occasional standing, walking, and bending.
  • Language: English is the primary language of communication, with the ability to work in a bilingual environment an asset.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health and dental insurance, and a 401(k) plan.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Work Environment: A collaborative and dynamic work environment, with a team-oriented culture and a focus on customer satisfaction.


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