Automotive Sales Representative
2 weeks ago
Job Summary:
We are seeking an experienced Automotive Sales Representative to join our team at AutoCanada. As a key member of our sales team, you will be responsible for guiding customers through the vehicle purchase process, providing exceptional customer service, and meeting sales objectives.
Key Responsibilities:
- Customer Interaction: Greet and assist customers, presenting a professional environment that supports automotive sales while ensuring customer satisfaction.
- Product Knowledge: Answer questions about new and used cars, vehicle performance, applications processes, and financing for clients, acting as a subject matter expert.
- Sales and Negotiation: Employ strong communication and interpersonal skills to build rapport with customers, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, and follow dealership standards and policies.
- Database Management: Maintain an up-to-date customer database to drive current and future automotive sales for the dealership.
- Test Drives and Demonstrations: Present used and new cars through test drives, demonstrations, and dealership walk-throughs.
- Follow-up and Customer Satisfaction: Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible.
- Training and Development: Stay current on required dealer group and manufacturer training.
Requirements:
- Age and Documentation: Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle and possess authorized documentation required to gain employment.
- Driver's License and Abstract: Possession of a current, valid CA-issued Driver's License and acceptable Driver's Abstract.
- Background and MVR Screen: Must submit to and adequately pass a pre-employment background and MVR screen prior to employment.
- Availability: Open availability to work days, evenings, weekends, and some holidays, with the ability to stay until the customer's purchase is complete and their satisfaction ensured.
- Education and Experience: High school diploma or equivalent required, bachelor's degree preferred, and 3+ years of experience in a customer-facing role, with experience in retail, sales, marketing, and customer service being preferred.
- Physical Demands: Ability to meet the physical demands of the position, which includes standing, sitting, walking, bending, crouching, reaching, lifting, etc.
- Communication Skills: Excellent verbal and written communication skills, with the ability to construct emails and messages in a professional and inviting manner.
- Competitive Spirit: Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan.
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