Community Programs Manager

2 days ago

Toronto, Ontario, Canada Mozilla Full time
The Opportunity

Mozilla is seeking a seasoned professional to lead our community programs, driving growth, engagement, and retention while ensuring alignment with our organization's vision and goals. As a Community Programs Manager, you will be responsible for developing and implementing strategies to onboard and move volunteers up the contribution curve, fostering their growth through direct management, coaching, and mentorship.

Key Responsibilities
  • Develop and implement community growth, engagement, and retention strategies
  • Lead and mentor the Community team, fostering their growth and development
  • Manage programs to successfully onboard and move volunteers up the contribution curve
  • Actively participate in community discussions and outreach activities, providing support and encouragement to members
  • Collaborate with internal teams to source problems and needs appropriate for working with the crowd
  • Collaborate with marketing to support campaigns and activities to increase community activity and engagement
  • Create a recognition program to increase and celebrate volunteer engagement and satisfaction
  • Manage tools to measure community engagement, monitor, and take action as needed
  • Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy
Requirements
  • Seasoned professional with experience working with and supporting multiple stakeholders and delivering results
  • Minimum 3 years of experience building and/or managing technical communities
  • Prior developer experience is strongly preferred
  • Minimum of 2 years people management experience, holding 1-1s, giving feedback, and helping coach team members to grow and thrive
  • Understanding of and ability to use version control systems, experience with Git and/or Mercurial
  • Experience moderating forums, mailing lists, and chat channels
  • Strong organizational skills and ability to manage multiple projects at the same time
  • Dedication to open source and open standards and passion for engaging with a diverse and global community
  • Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness, and ability to communicate with a variety of audiences
What We Offer
  • Competitive salary and comprehensive benefits package
  • Fully remote work and schedule flexibility
  • Latest laptop and accessories
  • Annual Remote Work Stipend
  • Monthly Internet Stipend
  • Professional Development Stipend
  • Industry Conferences
  • Annual Global Team Offsite
How to Apply

Please submit your application from our company's job portal.

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