French and English Language Support Agent
2 weeks ago
Job Summary:
CB Canada is seeking a highly motivated and detail-oriented Bilingual Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical support to our clients in both French and English.
Key Responsibilities:
- Provide technical assistance to clients via various communication channels, including email, chat, and phone.
- Respond to client requests for technical support, including software updates, password resets, and external laptop connections.
- Manage the creation, resolution, and follow-up of technical support tickets.
Requirements:
- Experience in technical support or a related field.
- Proficiency in both French and English languages, with the ability to communicate effectively in both languages.
- Experience working in a call center environment.
- Ability to work a 24/7 rotational schedule, including days, evenings, and overnights.
What We Offer:
- A competitive hourly rate of $22.90.
- Paid training and professional development opportunities.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan.
- Weekly pay with direct deposit.
Why Choose CB Canada:
- We offer a dynamic and supportive work environment.
- We provide opportunities for professional growth and development.
- We offer a competitive compensation package.
- We are committed to diversity and inclusion in the workplace.
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