Inventory Management Systems Analyst
1 month ago
About Us
BGIS stands as a premier provider of tailored facility management and real estate solutions. With a dedicated workforce exceeding 6,500 across the globe, we are committed to fostering innovation through our service offerings while continuously seeking new avenues to enhance our clients' operations. We oversee a vast portfolio of over 320 million square feet across more than 30,000 locations worldwide, including North America, Europe, the Middle East, Australia, and Asia. For more details, please visit our website.
POSITION OVERVIEW
Within the Inventory Management division, the Back Office Support Analyst plays a crucial role in addressing business challenges that affect numerous users. The ideal candidate will be expected to acquire comprehensive knowledge of various inventory management software systems and leverage this understanding to tackle intricate business problems.
PRIMARY RESPONSIBILITIES
Support for Inventory Systems
- Develop an in-depth understanding of the inventory management system to effectively resolve identified issues and ensure timely, positive outcomes.
- Communicate solutions clearly and effectively to users.
- Recognize when issues require escalation or redirection to other teams, ensuring effective management and delegation of issues.
- Collaborate with stakeholders and the Inventory Management team to share insights and enhance processes.
- Monitor frequently reported issues and create necessary communications and tools to proactively address user concerns.
Additional Information
- Number of Sites: 500+
- Ability to respond to inquiries efficiently during high-demand periods.
REQUIRED QUALIFICATIONS
- Completion of a Community College, Vocational, or Technical Diploma.
- 1 to 3 years of relevant experience.
- Proficient in identifying issues and diagnosing root causes swiftly.
- Quick learner with the ability to understand all facets of back office systems and apply knowledge to resolve identified challenges.
- The successful candidate must exhibit strong customer service skills, including listening, empathy, and patience, alongside technical expertise.
- Capable of managing workload effectively during peak times.
- Ability to navigate issues in an unpredictable and unstructured environment.
- Proven ability to work effectively within a team setting.
- Strong communication skills with the capacity to address complex issues promptly.
- Consistently deliver high-quality work.
- Exceptional attention to detail.
- Proficient in Excel.
Licenses and Professional Certifications
- None required.
At BGIS, we recognize that diversity and inclusion are vital to our success, and we are dedicated to maintaining an equitable recruitment process that provides equal employment opportunities for individuals from all backgrounds. We understand that promoting diversity is essential to our ongoing pursuit of organizational excellence.
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Inventory Management System Analyst
1 month ago
Calgary, Alberta, Canada BGIS Full timeAbout Us BGIS stands as a premier provider of tailored facility management and real estate solutions. With a dedicated workforce exceeding 6,500 worldwide, we are committed to fostering innovation through our service offerings while continuously seeking new avenues to enhance our clients' operations. Our global footprint encompasses the management of...
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Inventory Management System Analyst
1 month ago
Calgary, Alberta, Canada BGIS Full timeAbout Us BGIS stands as a premier provider of tailored facility management and real estate solutions. With a dedicated workforce exceeding 6,500 across the globe, we are committed to fostering innovation through our service offerings while continuously seeking new avenues to enhance our clients' operational effectiveness. Our extensive portfolio...
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