Associate Team Lead, Small Business Operations

2 days ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

The Associate Team Lead is a key position in the Small Business Banking team, responsible for supporting the Team Lead in executing the market strategy for the Canadian Small Business Banking sales force. This role involves leading, overseeing, and providing strategic direction to the team to ensure business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities
  • Lead a team of Small Business Advisors to deliver business performance and drive sales pipeline for a defined territory.
  • Manage day-to-day sales operations and activities of Advisors.
  • Support the Team Lead in providing adequate credit support with moderately complex deals and assist in high-value client interaction.
  • Coach, develop, and upskill Advisors.
  • Deliver formal performance reviews and support career growth.
  • Ensure sales practices are compliant with Scotiabank's Values, Code of Conduct, and Global Sales Principles.
  • Escalate items/issues to the Team Lead as appropriate.
Requirements
  • Moody's Certificate in Small Business Banking.
  • Advanced knowledge of sales and service management activities and techniques, including execution of SB management disciplines.
  • Proven track record in delivering results in a fast-paced, agile sales environment with strong Leadership and coaching skills.
  • Excellent interpersonal and communication skills, with the ability to partner at more senior levels and effectively collaborate with internal stakeholders.
  • Thorough knowledge of people and performance management techniques, with experience in coaching and developing talent.
  • Expert knowledge of applicable systems, including Sales Builder, Salesforce, SBP360, IntraLink, and Scotia Business Hub.
  • Thorough knowledge of SB credit risk/adjudication policies and processes.
  • Thorough knowledge of policies and procedures associated with set up and administration of financial products, services, and employee profiles.
  • Working knowledge of products and services provided by the Bank's specialized sales forces and other delivery channels.
  • Strong PC skills are essential.
What's in it for You?
  • Leads and drives a client-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French, as they will serve English-speaking clientele.

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