Mail Processing Associate II
1 month ago
Position Overview
Role Summary
What is the opportunity?
As an Operations Associate II within the Mail & Distribution division, your primary responsibility will be to deliver processing and customer service support for complex operational processes that require exception handling. You will manage activities such as sorting, inserting, and dispatching Trade Confirmations, Month-end Statements, and various Ad-Hoc Mailings efficiently to ensure a positive experience for our clients. You will collaborate with multiple operations teams to investigate inquiries and resolve issues, aiming to provide a seamless operational service.
Key Responsibilities
- Deliver precise processing support for standardized and/or manual tasks within the Mail & Distribution sector.
- Ensure the utmost security and control of documents at all times while maintaining records of daily deliveries and pickups.
- Assist in the opening of mail and its distribution in accordance with Internal Controls.
- Support the team in managing high-volume mailings on a weekly/monthly basis to meet established benchmarks and service level agreements.
- Accurately review, verify, and/or input data into the technology that supports departmental processes. Familiarize yourself with departmental procedures and responsibilities relevant to your role, referring to manuals for guidance on tasks.
- Provide customer service support for individuals needing research, problem resolution, or information from other operational departments, RBC Business Units, external clients, or industry participants. Address escalated inquiries independently while seeking assistance from supervisors or senior management as necessary, following established departmental protocols.
- Enhance efficiency or mitigate risks by proposing process improvements and system modifications. Participate in the testing and implementation of new systems and processes as required.
- Perform additional duties and responsibilities as assigned.
Qualifications for Success
Essential Requirements
- A 4-year degree from an accredited institution (or equivalent) OR a high school diploma (or equivalent) with 2 years of relevant work experience.
- Strong problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software applications. Effective skills in exception-based processing.
- Excellent verbal and written communication abilities, outstanding customer service skills, organizational capabilities, and meticulous attention to detail.
- Ability to manage multiple priorities in a fast-paced, deadline-oriented environment.
- Strong teamwork and relationship-building skills, as success is contingent upon collaboration with others.
Preferred Qualifications
- Proficiency in MS Office applications, particularly Excel.
- Previous experience in banking operations or back-office roles is advantageous.
- Experience in process improvement and innovation.
What We Offer
We are committed to fostering an environment that encourages growth, collaboration, and the delivery of trusted advice to help our clients succeed and our communities thrive. We value each team member, striving to reach our potential, make a positive impact, and achieve mutual success.
- Supportive leadership that fosters your development through coaching and opportunity management.
- Chance to make a significant and lasting impact.
- Work within a dynamic, collaborative, and high-performing team.
- Opportunities to engage in challenging work.
- Possibilities to take on progressively greater responsibilities.
Key Skills
Active Learning, Adaptability, Continuous Learning, Communication, Computer Proficiency, Critical Thinking, Customer Service, Data Entry, Mail Management, Office Administration, Operational Execution, Organization, Prioritization, Process Enhancement, Processing, Relationship Management, Research Skills, Team Collaboration, Time ManagementCommitment to Inclusion
At RBC, we embrace diversity and inclusion as key drivers of innovation and growth. We are dedicated to creating inclusive teams and equitable workplaces where employees can bring their authentic selves to work. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We also strive to provide an accessible candidate experience for prospective employees with varying abilities. Please inform us if you require any accommodations during the recruitment process.
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