Technical Support Specialist

3 days ago

Surrey, British Columbia, Canada Safe Software Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Safe Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, sharing your knowledge with the FME community, and collaborating with our Product Managers to improve the FME Platform.

Key Responsibilities
  • Provide exceptional support to our customers, resolving their support cases and ensuring their success with FME.
  • Contribute to our FME Community Q&A Forums and Knowledge Base, sharing your expertise and helping others.
  • Collaborate with our Product Managers to deliver effective product demos and proof-of-concepts, showcasing the power of FME.
  • Develop and deliver webinars that highlight FME's capabilities, helping our customers get the most out of our product.
  • Work closely with our customers to understand their needs and provide tailored solutions, improving the FME Platform and enhancing the user experience.
  • Stay up-to-date with the latest technologies and trends, testing and exploring new features of FME in beta stages.
  • Represent Safe Software at local trade shows, events, and conferences, showcasing our expertise and building relationships with our customers.
Requirements
  • Technical skills: Experience working with a broad range of data formats, including GIS, CAD, databases, raster, JSON, XML, and REST APIs/web/cloud services.
  • Effective communication skills to articulate technical information in accessible language.
  • Empathetic and customer-centric, with a strong ability to understand and address customer needs.
  • Curious and eager to learn new technologies, systems, and data formats that FME supports.
  • Able to think critically and propose solutions to complex problems.
  • Able to collaborate effectively and exchange meaningful feedback.
Desired Skills
  • 1-2 years of previous experience working in technical support, technology consulting, or relevant industry experience.
  • Previous experience using FME Form and/or FME Flow.
  • Significant consideration will be given to candidates familiar with CAD/BIM datasets and applications, such as AutoCAD, Bentley MicroStation, Revit, and Indoor Mapping.
  • Experience with GIS products, such as Esri ArcGIS, MapInfo, GeoMedia, and GE Smallworld.
  • Experience working with or administering databases, such as Oracle, SQL Server, PostgreSQL, Snowflake, and DuckDB.
  • Experience with 3D technology, such as Cesium, I3S, and CityGML.
  • Experience working with web services, applications, and APIs, such as Amazon, Azure, MS Graph, AGOL, ArcGIS Portal, Cityworks, and content management systems.
  • Exposure to programming and scripting languages, such as Python, JSON, SQL, and XML.
  • Experience writing or presenting technical content to a wide audience.
  • Ability to speak a second language.
About Safe Software

At Safe Software, we believe in making a profound impact across our business, workplace, and data integration product. We offer a supportive environment where you can share your ideas and implement them with high autonomy and team support. We prioritize social responsibility, learning and career development, flexible working hours, work-life balance, health and wellness, and shared success.

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