Customs Operations Specialist

1 month ago


Mississauga, Ontario, Canada Delmar International Inc. Full time

Overview:

Under the supervision of the Department Manager, the Customs Operations Specialist plays a crucial role in collecting necessary information to facilitate the rating and clearance of shipments, while effectively communicating with a designated client portfolio. This position also involves collaboration with various internal teams to ensure the precision of data required for shipment clearance.

Key Responsibilities:


• Interact with clients to establish processes for both the brokerage team and the clients, offering systematic suggestions for enhancements.


• Analyze data proactively to improve the services provided by the brokerage team and our clients.


• Address client inquiries related to billing and shipment statuses.


• Maintain and update information in Salesforce, coordinating with relevant departments on client-related cases.


• Oversee daily operations and communicate findings to the respective managers.

Qualifications:


• 3-5 years of experience in customer service roles associated with customs operations.


• A College Degree in International Transportation & Customs or a related discipline is preferred.


• Familiarity with Canadian customs regulations and trade processes is advantageous.


• Experience with CargoWise One or similar brokerage systems is beneficial.


• Proficient in MS Office, particularly with intermediate to advanced skills in Excel, Word, and PowerPoint.


• CCS designation is a plus.

Personal Attributes:


• Exceptional communication and interpersonal abilities.


• Capacity to work effectively both in a team setting and independently.


• Highly detail-oriented and organized.


• Strong multitasking capabilities.

Benefits:


• Commitment to cultural diversity and equal opportunity.


• Competitive salary structure.


• Comprehensive benefits package, including a fitness reimbursement initiative.


• Educational reimbursement program.



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