Software Support Specialist

2 days ago

Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their software-related questions are resolved in a friendly and professional manner.

Key Responsibilities
  • Learn and become conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
  • Proactively identify and resolve issues, diagnosing and troubleshooting software questions and issues as required
  • Log all Service Desk issues and escalate situations requiring urgent attention
  • Successfully interact with customers, offering support, training, and presentations
  • Proactively reach out to customers for provision of support via telephone and email
Requirements
  • Good Microsoft Office skills
  • Strong communication and interpersonal skills
  • Good organizational and time management skills
  • Strong problem-solving skills
  • Eligible to work in Canada
What We Offer
  • Competitive salary
  • Benefits
  • Company gym
  • A games room
  • A commercial themed theatre
  • Large, fully functional kitchen, dining area, BBQ, and outdoor patio with lake views
  • Access to local walking trails, parks, and beaches
  • Paid after hours
About Plexxis Software

Plexxis Software is a leading provider of Enterprise Resource Planning (ERP) solutions for the wall and ceiling trade. Our software maximizes profit and efficiency for contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade, bringing together an extraordinary wealth of knowledge, experience, and expertise. We have assembled the right people, the right product, and the right service to deliver solutions unmatched in quality and customer focus.

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