Junior Support Specialist

3 days ago


Sydney, Nova Scotia, Canada Expera IT Full time
About Expera IT

Expera IT is a leading provider of technology solutions for small and medium-sized businesses. With over 25 years of experience, we have helped hundreds of entrepreneurs and their businesses thrive, grow, and achieve their vision.

Job Summary

We are seeking a highly skilled and motivated IT Support Analyst to join our First Contact Team. As a key member of our team, you will provide remote customer support for a wide range of issues across a diverse client pool.

Key Responsibilities
  • Respond to client requests by phone or email consistently within the expected timeframe
  • Successfully handle a throughput of 15 requests per day
  • Communicate early and often with clients and teammates regarding outstanding issues
  • Solve a wide range of business and productivity issues using technology
  • Create and maintain network documentation, every time
  • Implement solutions utilizing simple, proven technologies
  • Deliver only tested solutions addressing the root cause of an issue
  • Accurately determine proper course of action when facing conflicting priorities
  • Update ticketing system in real-time
Requirements
  • Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field.
  • Minimum 3-12 months work experience.
  • Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
  • Excellent knowledge of endpoint hardware, its functionality and maintenance
  • Experience using a ticketing system is an asset
  • Able to commute to the Sydney, Nova Scotia office location
Our Core Obsessions
  • Own It & Get 'er Done Right
  • Prevent the Preventable
  • Deliver Service That Wows, Stat
  • Pursue Growth & Learning
  • Collaborate & Communicate
  • Be Confident Yet Humble
Application Process

We are looking for A-Players to join our high performing team of exceptional technology professionals. If you are a motivated and skilled IT professional looking for a challenging and rewarding role, please submit your application.



  • Sydney, Nova Scotia, Canada Expera IT Full time

    Unlock Your Potential as an IT Support AnalystImagine a world where technology empowers entrepreneurs to make a positive impact. At Expera IT, we're shaping this reality by providing exceptional support to our clients. We're seeking a talented IT Support Analyst to join our team of A-players and help us deliver outstanding service.Key...


  • Sydney, Nova Scotia, Canada Expera IT Full time

    Unlock Your Potential as an IT Support AnalystImagine a world where technology empowers entrepreneurs to make a positive impact. At Expera IT, we're shaping this reality by providing exceptional support to our clients. We're seeking a talented IT Support Analyst to join our team of A-players and help us deliver outstanding service.Key...


  • Sydney, Nova Scotia, Canada Breton Family Foods Full time

    Meat Processing Specialist Opportunity at Breton Family FoodsJoin our dedicated team at Breton Family Foods as a Meat Processing Specialist. We are looking for individuals who are passionate about quality meat preparation and customer service.Qualifications: High School Diploma or equivalentExperience Required: 1-2 years in a similar roleWork Environment:...


  • Sydney, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Job OverviewThe Laboratory Support Specialist will operate under the guidance of management to assist all personnel in the Pathology and Laboratory Medicine department. This role involves a variety of tasks related to specimen management, data processing, and client interaction. Responsibilities may encompass specimen preparation, media formulation,...


  • Sydney, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Job OverviewThe Laboratory Support Specialist will operate under the guidance of management to assist all personnel in the Pathology and Laboratory Medicine department. This role involves various responsibilities related to specimen management, data processing, and client interaction. Key tasks may encompass specimen analysis, preparation of media,...


  • Sydney, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Job OverviewThe Laboratory Support Specialist will operate under the guidance of management to assist all personnel in the Pathology and Laboratory Medicine department. This role encompasses a variety of tasks related to specimen management, data processing, and client interaction. Responsibilities may include specimen preparation, media formulation,...


  • Sydney, Nova Scotia, Canada New Dawn Enterprises Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at New Dawn Enterprises Limited. As an Executive Support Specialist, you will provide administrative support to our executives and teams, ensuring the smooth operation of our business.Key ResponsibilitiesAdministrative SupportCompile and prepare...


  • Sydney, Nova Scotia, Canada New Dawn Enterprises Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at New Dawn Enterprises Limited. As an Executive Support Specialist, you will provide administrative support to our executives and teams, ensuring the smooth operation of our business.Key ResponsibilitiesAdministrative SupportCompile and prepare...


  • Sydney, Nova Scotia, Canada New Dawn Enterprises Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at New Dawn Enterprises Limited. As an Executive Support Specialist, you will provide administrative support to our executives and management team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative SupportPrepare and...


  • Sydney, Nova Scotia, Canada New Dawn Enterprises Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at New Dawn Enterprises Limited. As an Executive Support Specialist, you will provide administrative support to our executives and management team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative SupportPrepare and...

  • IT Support Specialist

    2 weeks ago


    Sydney, Nova Scotia, Canada Expera IT Full time

    About Expera ITWe are a leading provider of technology solutions for small and medium-sized businesses, helping them to thrive and grow in a rapidly changing world.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our First Contact Team, you will be responsible for providing remote customer...

  • IT Support Specialist

    2 weeks ago


    Sydney, Nova Scotia, Canada Expera IT Full time

    About Expera ITWe are a leading provider of technology solutions for small and medium-sized businesses, helping them to thrive and grow in a rapidly changing world.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our First Contact Team, you will be responsible for providing remote customer...

  • IT Support Specialist

    2 weeks ago


    Sydney, Nova Scotia, Canada Expera IT Full time

    About Expera ITWe are a leading provider of IT services to small and medium-sized businesses, helping them to achieve their goals and make a positive impact on the world.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our First Contact Team, you will be responsible for providing remote...

  • IT Support Specialist

    2 weeks ago


    Sydney, Nova Scotia, Canada Expera IT Full time

    About Expera ITWe are a leading provider of IT services to small and medium-sized businesses, helping them to achieve their goals and make a positive impact on the world.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our First Contact Team, you will be responsible for providing remote...


  • Sydney, Nova Scotia, Canada Cove Guest Home Full time

    Job Summary:The Cove Guest Home is seeking a skilled Licensed Practical Nurse to join our team as a Resident Care Specialist. As an LPN, you will play a vital role in delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Deliver resident care activities and assigned nursing procedures...


  • Sydney, Nova Scotia, Canada Cove Guest Home Full time

    Job Summary:The Cove Guest Home is seeking a skilled Licensed Practical Nurse to join our team as a Resident Care Specialist. As an LPN, you will play a vital role in delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Deliver resident care activities and assigned nursing procedures...


  • Sydney, Nova Scotia, Canada Cove Guest Home Full time

    Job Summary:The Cove Guest Home is seeking a skilled Licensed Practical Nurse to join our team as a Resident Care Specialist. As an LPN, you will play a vital role in delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Deliver resident care activities and assigned nursing procedures...

  • Bakery Specialist

    5 days ago


    Sydney, Nova Scotia, Canada Breton Family Foods Full time

    Bakery Specialist Job DescriptionWe are seeking a skilled Bakery Specialist to join our team at Breton Family Foods. As a key member of our culinary operations, you will be responsible for preparing and baking a variety of sweet and savory goods, including bread, pastries, and cakes.Key Responsibilities:Prepare dough and batters for a range of baked goods,...

  • Bakery Specialist

    5 days ago


    Sydney, Nova Scotia, Canada Breton Family Foods Full time

    Bakery Specialist Job DescriptionWe are seeking a skilled Bakery Specialist to join our team at Breton Family Foods. As a key member of our culinary operations, you will be responsible for preparing and baking a variety of sweet and savory goods, including bread, pastries, and cakes.Key Responsibilities:Prepare dough and batters for a range of baked goods,...


  • Sydney, Nova Scotia, Canada Expera IT Full time

    About Expera ITWe're a leading provider of IT services to small and medium-sized businesses, helping them thrive and grow in a rapidly changing world.Job SummaryWe're seeking a highly skilled and motivated IT Support Analyst to join our team. As a key member of our First Contact Team, you'll provide remote customer support for a wide range of issues across a...