Junior Support Specialist
3 days ago
Expera IT is a leading provider of technology solutions for small and medium-sized businesses. With over 25 years of experience, we have helped hundreds of entrepreneurs and their businesses thrive, grow, and achieve their vision.
Job SummaryWe are seeking a highly skilled and motivated IT Support Analyst to join our First Contact Team. As a key member of our team, you will provide remote customer support for a wide range of issues across a diverse client pool.
Key Responsibilities- Respond to client requests by phone or email consistently within the expected timeframe
- Successfully handle a throughput of 15 requests per day
- Communicate early and often with clients and teammates regarding outstanding issues
- Solve a wide range of business and productivity issues using technology
- Create and maintain network documentation, every time
- Implement solutions utilizing simple, proven technologies
- Deliver only tested solutions addressing the root cause of an issue
- Accurately determine proper course of action when facing conflicting priorities
- Update ticketing system in real-time
- Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field.
- Minimum 3-12 months work experience.
- Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
- Excellent knowledge of endpoint hardware, its functionality and maintenance
- Experience using a ticketing system is an asset
- Able to commute to the Sydney, Nova Scotia office location
- Own It & Get 'er Done Right
- Prevent the Preventable
- Deliver Service That Wows, Stat
- Pursue Growth & Learning
- Collaborate & Communicate
- Be Confident Yet Humble
We are looking for A-Players to join our high performing team of exceptional technology professionals. If you are a motivated and skilled IT professional looking for a challenging and rewarding role, please submit your application.
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