Talent and Business Operations Manager
2 days ago
About the Role
We are seeking a highly skilled Talent and Business Operations Manager to join our team at Sephora. As a key member of our leadership team, you will be responsible for managing the People and Operations aspects of a specific Sephora store location.
Key Responsibilities
- Talent Champion. Conduct final interviews for all key positions and utilize our online applicant tracking system to source, select, and hire candidates.
- Training & Development. Manage all training-related functions within the store, working closely with the Store Director and Education partners to develop and execute the store's on-going training strategy.
- Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a timely manner, overseeing the process for the entire store and ensuring timely feedback for improvement is delivered and followed up on as necessary.
- Operational Excellence. Lead the operations of the store, ensuring execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store, including shipping, receiving, returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
- Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance, staffing, and payroll, as well as all other controllable expenses within the store.
Requirements
- Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora
SEPHORA has been changing the face of prestige cosmetics since its debut in the 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 and launched stateside in 1998. Sephora is currently home to 200 world-class brands, including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products, including makeup, skin care, perfume, hair care, body, professional tools, and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.
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