Shift Manager

2 weeks ago

Courtenay, British Columbia, Canada Dairy Queen Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Dairy Queen. As a Shift Manager, you will be responsible for overseeing the daily operations of our fast food outlet, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Hire food service staff
  • Operations Management
    • Establish methods to meet work schedules
    • Estimate ingredient and supplies required for meal preparation
    • Maintain records of stock, repairs, sales, and wastage
  • Customer Service
    • Ensure that food and service meet quality control standards
    • Address customers' complaints or concerns
    • Serve customers at counters or buffet tables
  • Administrative Tasks
    • Prepare budget and cost estimates
    • Prepare and submit reports
    • Establish work schedules
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate
    • 2 years to less than 3 years of experience in a fast food environment
  • Skills and Certifications
    • First Aid Certificate
    • Safe Food Handling certificate
  • Personal Qualities
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Team player
What We Offer
  • Benefits
    • Dental plan
    • Health care plan
  • Work Environment
    • Fast-paced environment
    • Standing for extended periods

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