IT Operations Manager

2 days ago


Calgary, Alberta, Canada Field Law Full time
IT Operations Manager

Field Law is a leading law firm with offices in Calgary, Canmore, Edmonton, and Yellowknife. We are dedicated to delivering exceptional legal services and leveraging technology to enhance our operations.

We are seeking a strategic and results-driven IT Operations Manager to join our dynamic team. The successful candidate will oversee the day-to-day operations of our IT infrastructure, ensuring the highest levels of availability, performance, and security.

Key Responsibilities
  • Manage and support the firm's IT infrastructure, including servers, networks, and end-user systems.
  • Lead and mentor the IT operations team, fostering a culture of excellence and accountability.
  • Develop, implement, and maintain IT policies, procedures, and best practices.
  • Oversee incident management, problem resolution, and service request fulfillment to ensure timely and effective IT support.
  • Collaborate with the CIO and other stakeholders to align IT operations with the firm's strategic goals.
  • Oversee the management of Microsoft ecosystem technologies, including Microsoft 365, Azure, Entra ID, Windows Server, and security solutions.
  • Manage IT budgets, track expenses, and ensure cost-effective use of resources.
  • Ensure compliance with relevant data protection and security standards.
  • Evaluate and implement new technologies to enhance operational efficiency and support business growth.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 10+ years of experience in IT operations, with at least 3 years in a managerial role.
  • Expert knowledge of the Microsoft ecosystem.
  • Proven experience managing processes and projects.
  • Strong knowledge of IT infrastructure, networking, and security best practices.
  • Proven experience in managing IT teams and delivering high-quality service.
  • Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across departments.


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