Fraud Awareness and Education Manager

1 month ago


Toronto, Ontario, Canada Scotiabank Full time

Is this position the right fit for you?

In this role, you will:

  • Develop and implement a thorough internal communication and awareness strategy for Global Fraud Management personnel and the wider organization, utilizing diverse channels and methods.
  • Establish and promote a cohesive customer fraud awareness approach to bolster defenses against fraudulent activities.
  • Create and curate content for executive presentations, ensuring that essential fraud messages and insights are communicated effectively to both internal and external audiences.
  • Oversee and enhance internal communication delivery platforms to optimize reach and engagement.
  • Design and produce key communication materials that align with both employee and customer communication strategies.
  • Assist in organizing and executing significant internal events (such as town halls, webcasts, and information sessions) that correspond with the strategic priorities of Global Fraud Management.
  • Develop tools to assess, analyze, and report on the success of communication initiatives, continuously refining strategies based on insights gained.
  • Collaborate with communication stakeholders across the organization to ensure consistency and effectiveness of fraud-related messaging.
  • Serve as a trusted advisor to designated business units, offering strategic communication guidance on fraud awareness and prevention.
  • Stay updated on emerging trends in fraud and communication techniques, making recommendations to enhance awareness initiatives.

Do you possess the skills that will enable you to thrive in this role? We would be eager to collaborate with you if you have:

  • 5-8 years of experience in communications, strategic support, or a related field, ideally with exposure to fraud or financial crime topics.
  • A relevant university degree in Communications, Public Relations, Journalism, or Business.
  • Proven experience in establishing and nurturing strong working relationships with various stakeholders.
  • Exceptional organizational, analytical, and problem-solving abilities.
  • Demonstrated thought leadership in communication best practices.
  • Proficiency in design tools such as Adobe Creative Suite, along with expert skills in MS PowerPoint and SharePoint.
  • Strong writing and editing capabilities, with the ability to distill complex information into clear messages.
  • Experience in developing communication strategies and organizing events.
  • The ability to prioritize and respond swiftly in a fast-paced environment.
  • Fluency in Spanish is considered an asset.

What can you expect in return?

  • A fulfilling career trajectory with a variety of opportunities for professional growth.
  • A culture that fosters teamwork and cross-functional collaboration to achieve business objectives, with an inclusive workplace that values diverse perspectives and experiences.
  • A competitive salary and benefits package.
  • An organization dedicated to making a positive impact in our communities – for you and our clients.
  • A hybrid work environment that promotes work/life balance.


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