Software Technical Support Specialist

2 weeks ago

Toronto, Ontario, Canada NP Financial Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at NP Financial. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues, ensuring minimal downtime and maximum productivity.
  • Problem-Solving: Analyze and resolve complex technical problems, collaborating with internal stakeholders as needed to ensure issues are resolved promptly.
  • Documentation and Knowledge Management: Maintain accurate and up-to-date documentation of technical issues, solutions, and best practices, ensuring that knowledge is shared across the team.
  • Collaboration and Communication: Work closely with cross-functional teams, including IT, Operations, and other departments, to ensure seamless communication and coordination of technical support efforts.
  • Continuous Improvement: Participate in the ongoing evaluation and improvement of technical support processes, identifying areas for enhancement and implementing changes to optimize support delivery.
Requirements
  • Education: Bachelor's degree or equivalent experience in a related field, such as Computer Science, Information Technology, or a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role, with a strong understanding of computer systems, software applications, and network infrastructure.
  • Language: English is the primary language of communication, with the ability to work in a fast-paced, dynamic environment.
  • Work Schedule: 30 to 40 hours per week, with flexibility to work varied shifts as needed to support business operations.

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