Customer Service Sales Team Lead

4 days ago

Richmond Hill, Ontario, Canada Olympus Full time

Job Title: Associate Manager, Customer Service Sales

Job Summary:

We are seeking an experienced Associate Manager to lead our Customer Service Sales team at Olympus Canada. The successful candidate will be responsible for driving operational efficiencies, managing team performance, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead and manage the daily activities of the Customer Service Sales team to achieve operational efficiency and customer satisfaction.
  • Develop and implement strategies to improve team performance, productivity, and customer engagement.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer experience.
  • Coach and mentor team members to develop their skills and abilities.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and excellence.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 3-5 years of experience in customer service sales or a related field.
  • Proven leadership and management skills, with experience in team management and development.
  • Strong analytical and problem-solving skills, with ability to analyze data and drive business decisions.
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced environment, with adaptability and flexibility.

Why Olympus?

Olympus is a global medical technology company committed to making people's lives healthier, safer, and more fulfilling. We offer a holistic employee experience, supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings:

  • Competitive salaries and annual bonuses.
  • Comprehensive medical benefits and pension plan.
  • Generous paid vacation and sick time.
  • Paid parental leave and adoption assistance.

Connected Culture:

  • Work-life integrated culture that supports an employee-centric mindset.
  • Onsite, hybrid, and field work environments.
  • Paid volunteering and charitable donation/match programs.
  • Diversity, Equity, and Inclusion Initiatives, including Employee Resource Groups.
  • Dedicated training resources and learning and development programs.
  • Paid educational assistance.

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