Collision Center Manager

3 days ago

Peterborough, Ontario, Canada Assured Automotive Full time

Job Summary:

The Collision Center Manager is a key leadership role at Assured Automotive, responsible for delivering exceptional customer experiences and driving business success. As a Store Operations Leader, you will oversee the day-to-day operations of the Collision Center, ensuring seamless execution of our WOW plan and achieving key performance indicators (KPIs) and insurance metrics.

Key Responsibilities:

  • Develop and manage the annual and monthly operating budget for the Collision Center.
  • Forecast, target, and track monthly sales, profit, and expense objectives.
  • Deliver formal annual performance reviews and informal monthly performance reviews.
  • Monitor and maintain all accounts payable (A/P) and accounts receivable (A/R) related to the Collision Center.
  • Ensure a clean and organized repair facility at all times.
  • Monitor and maintain all maintenance required for shop equipment, including the paint booth.
  • Provide training for staff as needed.
  • Ensure staff wear proper safety gear and adhere to dress code.
  • Open and close the facility daily according to established procedures.
  • Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
  • Manage all estimates to ensure labor mix is within established standards.
  • Lead and manage repair facility personnel.
  • Facilitate monthly Health & Safety and staff meetings.
  • Attend monthly managers meetings.
  • Attend training, information sessions, and workshops recommended by Senior Leadership Team.
  • Store CSI performance review and follow-up within 24 hours.

Requirements:

  • Post-secondary education or equivalent.
  • Proven leadership experience in a collision repair environment or similar role.

Skills/Abilities:

  • Attention to detail and high degree of accuracy.
  • Ability to consistently demonstrate a successful client experience.
  • Effective communication skills, both verbally and in writing.
  • Ability to motivate others using effective coaching tools and management skills.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

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