Guest Services Manager

1 month ago

Milton, Ontario, Canada 2358857 ONTARIO INC. Full time
Position Overview

The role of the Hotel Front Desk Supervisor involves overseeing the daily operations of the front desk and ensuring exceptional guest experiences.

Qualifications
  • Education: Completion of a college or CEGEP program, or a non-university certificate or diploma lasting 1 to 2 years.
  • Experience: A minimum of 7 months to less than 1 year in a supervisory role.
Work Environment

This position is situated within a hotel, motel, or resort setting.

Key Responsibilities
  • Coordinate activities across various departments to ensure seamless operations.
  • Establish work schedules and procedures for staff.
  • Perform duties similar to those of the team members supervised.
  • Prepare and submit operational reports.
  • Address work-related issues, provide technical guidance, and recommend strategies to enhance productivity and service quality.
  • Assist guests with special requirements to ensure their comfort.
  • Assign, review, and manage the workload of team members.
  • Maintain the functionality of computer systems and equipment, coordinating repairs as necessary to support business continuity.
  • Order materials and supplies as needed.
Supervisory Responsibilities

Supervise a team of 5-10 individuals.

Technical Skills

Proficient in MS Outlook and other relevant technologies.

Safety and Security

Must undergo a criminal record check.

Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Manage a substantial workload effectively.
  • Willingness to work overtime as required.
  • Capable of standing for extended periods.
  • Meet tight deadlines and work under pressure.
Personal Attributes
  • Strong accuracy and attention to detail.
  • Client-focused with a commitment to service excellence.
  • Dependable and reliable in all tasks.
  • Possess effective interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Demonstrate flexibility and initiative.
  • Sound judgment and organizational skills.
  • A true team player.
Diversity and Inclusion

This role supports a welcoming environment for newcomers and refugees by providing diversity and cross-cultural training.

Additionally, it fosters an inclusive workplace for visible minorities through similar training initiatives.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 44 hours per week

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